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The Wisconsin case is on hold pending the resolution of a dispute between Great Expectations and its insurer.
Officials with the company's corporate office in Austin, Texas, referred calls to the Minnesota franchise.
"Eleven complaints out of 1,800 members - you think that's bad? Musack said she had high expectations when she joined Great Expectations.
Despite her experience with Great Expectations, Musack hasn't given up on online dating.
In August, she signed up with a free, no-frills service that claims to have 30 million registered members.
She said she hasn't visited the company's site since July.
Christine said it's unreasonable for Musack to expect a refund because the majority of the company's expenses are incurred when a new member signs up, such as performing a criminal background check and producing high-quality photos and videos.In Minnesota, at least 10 customers have sued Great Expectations in small claims court, but court records do not show the outcome of those cases.