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It is not getting delivered even though international roaming is activated.
I have activated international roaming only for the sake of OTP which is of no use.
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I am an ICICI customer for the last 6 plus years and I moved to the US about 16 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI and no longer exists.
"CITIBANK India" doesn't have these problems and we can updates all our details as required, but the only issues is very high minimum balance. The courier has been delivered to destination on May 27th. Please find below some extracts on the chat I had with customer support: SANDEEP : I want to update to Australian number Prasad : To update the new international mobile number in your account, we request you to send a duly signed request letter along with a self attested photocopy of your passport as a photo ID proof to the below mentioned address: Internet Banking Operations ICICI Bank Limited ICICI Bank Towers Internet Banking Operations CLOG Survey No: 115/27 Plot No:12 Nanakramguda Serilingampally Hyderabad 500032 India We request you to mention your name, account number and mobile number with country code in the request letter. Internet Banking Operations ICICI Bank Limited ICICI Bank Towers Internet Banking Operations CLOG Survey No: 115/27 Plot No:12 Nanakramguda Serilingampally Hyderabad 500032 India I am an ICICI customer for the last 9 plus years and I moved to the US about 6 months ago.
Just now came across a link to get OTP for ICICI which might be helpful. I was told that it will be updated in 2 working days after receiving the letter. If the letter is sent through courier, it will be delivered within 7 working days. My India mobile number is updated in ICICI and no longer exists.
But everywhere you search in the Internet, there are several articles around fraud at ICICI bank.
Why is this concept so difficult for ICICI to understand? I recently moved to Mexico and my India number is no more active. There is no way to get the mobile number updated for such customers.Once the letter is delivered to the department, international mobile number will be updated within 2 working days. Now I am thinking of closing my account if there is a way. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all.